A, technical service: free send personnel to the site for technical guidance, to assist in the machine room, free debugging, free of charge for users to formulate training plans, (factory or field) training of operators, the two sides to discuss the training methods, contents and time, and in accordance with the actual situation.
Two, service parts: three packs of period to provide free parts wearing parts, three packs of period, long-term supply of spare parts and technical support.
Three, repair services: product any faults such as the emergence of the user in use, will be ready to send personnel to the site service, company with the repair report and product certificate distribution company or user units, the province 24 hours arrangements within the provinces, 36 hours arrangements.
Four, the principle of service: products in use, such as failure, the company may send personnel to the site service, ensure timely operation.
Service process:
Pre sales
Application of the engineering department responsible for the user's technical advice, support the answer type selection and configuration, engineering solutions, problems and corresponding technology.
Train
The full-time training instructor, regularly for the company's design engineers and repair personnel, training of production personnel, and set up user maintenance, maintenance, operation training.
Customer service
Rapid response to customer service service system, experienced engineering and technical personnel, user file management perfect, company offices and agents, as well as the original factory service guarantee.
Repair parts
Professional level, equipment repair center, to ensure product quality and reliable, adequate, price and timely parts service system.
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